Help Center
Frequently Asked Questions
Find answers to all your packing and moving queries.
Why should I choose LeoShift over other movers?
LeoShift offers transparent pricing, 100% transit insurance, professional background-verified staff, and precise on-time delivery across all our operational cities. We prioritize the safety of your belongings above all else.
How does the booking process work?
Simply select your city, fill out the quick details form regarding your move, and our system or support agent will give you an instant quote. After confirming, we assign a dedicated moving crew to your location.
Are there any hidden charges in the final bill?
No, we believe in 100% transparent pricing. The quote you receive before booking is the final price you pay, provided your inventory and moving conditions match what was discussed.
Do you provide transit insurance?
Yes! Every move with LeoShift is fully insured against damages during transit. You can relax knowing your valuable items are completely covered from pick-up to drop-off.
Do I need to pack my own items?
Not at all. Our team comes fully equipped with premium packing materials (bubble wrap, corrugated boxes, wrapping film, etc.) and handles the packing, loading, and unloading for you.
Can you dismantle and reassemble my bed/AC/TV?
Yes, our crew includes trained professionals who will carefully dismantle your bulky furniture and electronic appliances, and reassemble them at your new destination.
How far in advance should I book my move?
We recommend booking your move at least 3-7 days in advance, especially during month-ends and weekends, to ensure you get your preferred date and time slot.
Do you transport pets and live plants?
Currently, we do not transport live animals or pets for safety and regulatory reasons. For plants, we take utmost care, but we cannot guarantee their survival over long distances.
What happens if there is a delay in delivery?
We have a 98% on-time delivery rate. In the rare event of a delay due to weather or natural circumstances, our tracking team will continuously update you and ensure your goods arrive as securely and quickly as possible.
Is there a specific way I should pack fragile items?
If you choose to pack your own items, double-box fragile items and use plenty of bubble wrap. However, letting our professional crew handle it is the safest route, as they are trained in packing delicate items.
Do you provide warehouse and storage solutions?
Yes, we offer both short-term and long-term storage facilities. Our warehouses are highly secure, climate-controlled, and monitored 24/7.
Are the packing materials included in the quote?
Yes, all standard premium packing materials, like multiple-layer carton boxes, shrink wraps, and bubble wrap, are included in the final quote provided to you.
How do I track the status of my shipment?
After booking an intercity move, you will receive a tracking link via SMS. You can also call your assigned move coordinator at any time for live updates regarding your truck’s location.
What payment methods do you accept?
We accept all major credit/debit cards, Net Banking, UPI (Google Pay, PhonePe), and cash on delivery for specific local routes.
Do you offer weekend or after-hours moving services?
Yes, we understand that finding time to move can be difficult. We offer flexible scheduling, including weekends and late evenings, subject to availability.